Our shipping policy is simple. ALWAYS FREE*, anywhere within the U.S.
We try our best to ship your order the same day you place your order. If we receive your order too late for same day shipping then we ship the next business day. If your shipment will be delayed more than a couple of days (for example while awaiting replenishment of our inventory) we will get in touch with you.
If your package weighs less than two pounds we usually ship via USPS First Class Mail or Priority Mail. If your package weighs over two pounds we usually ship via Federal Express Ground. Our preferred method of shipping is Federal Express Ground. Of course, since we pay the shipping we reserve the right to use any shipping method available, depending upon the specific circumstances of your order. That means for some particularly heavy book orders we may choose to use a slower "book rate" method via the USPS. However, if we do choose to use a particularly slow or unusual method we will attempt to contact you first to explain the situation and discuss your options.
*Except "Special 'Urgent' Shiping" as discussed below.
IMPORTANT NOTICE TO ALL OUR INTERNATIONAL CUSTOMERS...
(As of June, 2008 we have noticed a dramatic improvement in international shipment delivery times but we are keeping this notice here for your information and consideration because it seems the delays vary greatly from country to country.)
Since December, 2005, we have been experiencing extreme delays in shipping via the Postal Service. The "official" shipping estimates for services like Airmail Letter Post or Global Priority shipping range from 4 - 10 days but many international shipments we have sent have taken up to two months to be delivered.
The postal service is unable to give us any kind of a reasonable explanation for these delays. Their standard answer is, "It has been like this ever since 9/11" but we know that is not true as the problem only began within the last four or five months.
Even though these delays are completely out of our control, we are very sorry that our customers are experiencing the problem. We want you to know this before you place your orders. Please bear this in mind when ordering.
While it is extremely expensive for you, we have found Federal Express is still very reliable. If you need your order quickly you should consider this option. If you can wait, possibly up to two months, then we still recommend the inexpensive postal service as they do ultimately deliver the packages.
International shipping charges are added to all international orders. Unless you specify a type of shipping we may use our best judgment and select the preferred method of shipping from all the available resources including UPS, Fed Ex, Airborne, USPS, etc. We consider speed, security and cost and the choice usually comes down to either “Airmail Letter Post” or “Global Priority.” We have found these two choices are usually the least expensive and they normally take anywhere from 3 - 10 days for delivery, depending upon which country we are shipping to.
Before we actually ship your international package we will usually E-mail you with available choices so you can make the decision. However, if we do not receive a reasonably "quick" response from you, we may use our best judgement to choose the shipping method and may proceed with processing your order.
Some countries assess import duties and/or fees on packages shipped to their citizens and we have no way of knowing if yours will or will not assess a fee. We are not responsible for any possible customs/inspections duties or fees that may be assessed upon arrival in your country.
Special "URGENT" Shipping
You may also request special shipping services such as Federal Express Overnight (for either U.S. or international shipments) but then the full cost of shipping will be added to your order.
To request special services (such as overnight shipping) simply explain your request in the “Special Notes” box at the bottom of the Payment Information screen as you complete your order. Of course, you may also phone, fax or e-mail your special request.
While we strive to satisfy every customer, there are some rules to which we must adhere. For example, there are No Returns of any items except in the case of defect or damage.
We have signs in our store that read, “The secret is told after the trick is sold.” In other words, once you purchase a magic effect the secret is revealed to you.
If you decide you don’t like something after you buy it, it is impossible for you to return the secret. You can’t return the knowledge of how the trick works. Since you can’t return everything (both the prop and the secret) we are unable to return your money.
We use great care to avoid shipping defective or damaged items but mistakes can happen. If you do receive a defective or damaged item we will gladly exchange it for an identical item. We will also refund your return shipping costs! Simply contact us for return instructions.
This means you should choose your magic selections carefully. When you choose an effect remember, you are choosing an effect not necessarily a method. Make certain the effect is what you want. If you have questions about the method, ask. We will do our best to help you make an informed decision.
The descriptions on our site are either printed by the manufacturer or they are written by us after we have reviewed the effects. We do our best to ensure the descriptions are accurate and that the effects will do exactly what they are supposed to do.
If you need help deciding, please ask us. We’re happy to offer opinions, suggestions and advice before you buy, all at no extra charge!